Grievance Redressal
For any company catering to customers, various needs and grievances of customers always arise.
In order to redress those grievances, we have established a grievance redressal mechanism. The details of the same are provided below for your reference.
LATUR BRANCH
Address: Bappaji Building, 1st floor, above SBH Bank, Tilak Nagar, Maharashtra 413512
Working hours: Morning 10 AM – 6 PM (All Branches)
Working days: Monday to Saturday (Sunday Holiday)
Contact Person: Mahesh Khirsagar (SP)
Mobile No.: 9168657062
Email: latursales@sismf.com
Ch. Sambhajinagar Branch
Working hours: Morning 10 AM – 6 PM (All Branches)
Working days: Monday to Saturday (Sunday Holiday)
Contact Person: Santosh Tokte (Employee)
Mobile No.: 9168657063
Email: contact4sis@gmail.com
PUNE BRANCH
Address: Lighthouse By SKYi, 2nd Floor D.P. Road, near Mhatre Bridge, Karvenagar, Pune, Maharashtra 411052
Working hours: Morning 10 AM – 6 PM (All Branches)
Working days: Monday to Saturday (Sunday Holiday)
Contact Person: Kailas Honmale (Senior Manager)
Mobile No.: 9168657061
Email: kailas@sismf.com
Customers can personally contact these designated officials and seek redressal of their grievances. Alternatively, they can contact the insurance companies directly.
For online complaints, please visit the website: www.smitainvestment.com
If you are not satisfied with the resolution you receive, you may register a complaint at the Bima Bharosa Portal of the Authority.
Policy holders may also send their policy-related grievances to the email id: contact@sismf.com
Escalation Matrix
Latur Branch
1st level escalations: Mahesh Khirsagar (SP)
Mobile No.: 9168657062
Email: latursales@sismf.com
2nd level escalations: Swati Joshi (Director)
Mobile No.: 9168657070
Email: swatijoshi@sismf.com
Ch. Sambhaji Nagar (Aurangabad) Branch
1st level escalations: Santosh Tokte (Employee)
Mobile No.: 9168657063
Email: contact4sis@gmail.com
2nd level escalations: Swati Joshi (Director)
Mobile No.: 9168657070
Email: swatijoshi@sismf.com
Pune Branch
1st level escalations: Kailas Honmale (Senior Manager)
Mobile No.: 9168657061
Email: kailas@sismf.com
2nd level escalations: Swati Joshi (Director)
Mobile No.: 9168657070
Email: swatijoshi@sismf.com
3rd level escalations: Jayant Gore (Director & SP)
Mobile No.: 9421276743
Email: gorejayant@gmail.com
Office of Insurance Ombudsman is an alternate grievance redressal platform set up with an aim to resolve grievances related to the insurance sector.
Before approaching the Insurance Ombudsman:
• Register your complaint with us. It can also be registered online through the customer portal.
• If you are not satisfied with the response received on your grievance, you can contact the Insurance Ombudsman.
• You may register your complaint online on their website or offline.
For more information on the Office of Insurance Ombudsman, please visit www.cioins.co.in
